Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you receive any damaged goods these should be reported within 48 hours of receiving the items. (Photographic evidence may be required)

To complete your return, we require a receipt or proof of purchase.

Please do not send your returns back to us before contacting us at: info@adaptavenue.com (Subject: Return (Order Number))

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Any Product that has been opened and shows signs of use
Damaged products not reported within 48 hours of receiving
Any item that is on sale/clearance.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your bank and payment method.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@adaptavenue.com, (Subject: Missing refund (Order Number))

Sale items/Clearance (if applicable)
Only regular priced items may receive full refunds, unfortunately Sale/Clearance items can only be partially refunded. (20% of item price)

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@adaptavenue.com
(Subject: Exchange (Order Number))

Shipping
To return your product, please contact us first before returning at: info@adaptavenue.com

You will be responsible for paying for your own shipping costs for returning your item unless we say otherwise. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.